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Frequently Asked Questions
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Help and Support

How may I contact you to ask a question or get a help?

 How may I contact you to ask a question or get a help?
There are five methods to contact us: Phone us 08443305967 (the best time after 3p.m.) Email us admin@gelion.co.uk Skype us using Skype button on the ... more info

Account

I just want to buy a little badge. Do I need to create account?

 I just want to buy a little badge. Do I need to create account?
Actually you don't need to create account to buy souvenirs from our shop. You may use express checkout methods to purchase. But you could miss some ... more info
What are the benefits of an account?

 What are the benefits of an account?
Some extra options available with customer account: Welcome Discount - When you create an account you will receive 10% discount coupon which you may ... more info

Payment

I have no account with PayPal or Google Checkout, how can I pay?

 I have no account with PayPal or Google Checkout, how can I pay?
It's not necessary to have account with Pay Pal or Google Checkout to buy Souvenirs from Gelion UK shop. You can pay using your Debit or Credit Card ... more info
You say I can pay by cash but I can't find this option.

 You say I can pay by cash but I can't find this option.
UK Residents may pay for Football Souvenirs from our shop using cash or Debit/Credit Card through Pay Offline module. To access this option you need ... more info

Delivery

Are you delivery worldwide?

 Are you delivery worldwide?
Yes worldwide delivery available for 95% of souvenirs
How long will delivery take?

 How long will delivery take?
Normally delivery to UK takes 2-3 days, to EU 3-5 days and to the rest of the word 7 days
How can I change delivery address?

 How can I change delivery address?
If you wish to change delivery address you need to complete full checkout procedure. Press Checkout from Shopping Cart Login to your account Change ... more info
How can I check my delivery charges?

 How can I check my delivery charges?
To check your total delivery charges go to shopping cart using View Cart / Checkout button while logged off. Then click Estimate Shipping Choose your ... more info
Will you deliver to New Zealand and can you estimate costs?

 Will you deliver to New Zealand and can you estimate costs?
Yes, we deliver Worldwide, including New Zeeland. You can check your country shipping rates using shopping estimator into the shopping cart (Please ... more info

Security

How secure is SSL encryption?

 How secure is SSL encryption?
128-bit encryption is 2^128 2 multiplied by 2 / 128 times over = 339,000,000,000,000,000,000,000,000,000,000,000 combinations. It's could take couple ... more info
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